Send abroad by phone
Send money abroad easily and safely through our telephone lines. Our process is reliable, ensuring that your money reaches its destination without problems.
Take advantage of the convenience and flexibility of starting your transfer from our App and finalizing it over the phone, ensuring a smooth and reliable experience. Make your international transfers easier than ever!
How Does It Work?
1. Request your shipment:
Call our phone lines or speed up your payment through the WU app or at our cashiers' offices, and complete it by phone. Use the lines for each city:
Bogota: 601 514 3343
Cali: 602 485 1170
Medellin: 604 604 0598
Hunting: 604 789 2973
Choose the option that suits you best: your beneficiary can receive the money in minutes, the next day, or directly into their bank account. The choice is yours! If you do it from the WU App, the money transfer will be done in minutes.
2. Make the payment:
When you contact our support team and inform them that you want to send your shipment, one of our advisors will send you a payment link generated through Place to Pay.
3. Check:
Once your payment is verified, we will generate the transaction and issue the MTCN (Unique Transfer Code)
Finally, we will indicate your MTCN which must be given to your beneficiary to receive the money, according to the modality you have chosen.
Benefits
Comfort:
Make your shipments without leaving home, saving time and effort.
Safety:
Our payment process is certified by Place to Pay, guaranteeing the security of your transaction.
Speed:
With our "In Minutes" option, your beneficiary can receive the money almost immediately.
Personalized advice:
Receive telephone assistance from our advisors at all times.
FAQs
Yes, you can send money to over 200 countries using our phone transfer service. If you have questions about availability for a specific destination, you can check with our advisors at the time of sending.
On your mobile phone, download it from Google Play or the App Store, searching for Western Union. Register and fill out the shipping details in the App. Then, simply contact us by phone to complete the process. It's that easy and fast!
To send the order by phone, you will need to have the following information:
Recipient's full name, amount to be sent and payment information (credit/debit card or bank account)
Delivery time depends on the shipping method you choose:
In minutes:The money will be available for collection at a Western Union office in the destination country within a few minutes.
Next Day: The money will be available the next day.
Direct to bank account: The time may vary depending on the bank, but is generally completed in two to five business days.